SHIPPING, RETURNS, & DAMAGE POLICIES

SHIPPING

Shipping takes 1-3 days’ business day (Mon-Friday).

-Once your order has shipped, a tracking number will be provided to you via email. (Please be sure to provide your email when placing an order) 

Please allow 48 hrs. for tracking numbers to work.

-If you have any issues tracking your order after the 48hrs  (business days Mon-Fri.) feel free to contact us at topratedlashes@gmail.com

Include your NAME, Your ADDRESS & ORDER NUMBER.          

                              

 **NOTE: for any returned package to our address due to wrong address, address not available or any other reasons why the carrier cannot access to your location to deliver the package the customer is responsible for the new shipping label fee in order for us to resend the package.

  SHIPPING RATES 

  • Shipping is FREE for all US domestic orders of $40 or more.
  • Flat Rate US domestic orders under $40 is $5.99
  • International shipping fee is calculated based on weight and destination. 
    • Carriers and price rates are available at checkout. (USPS, DHL, UPS, etc)

 

  • Domestics delivery (USA ONLY) takes 3 to 5 business days to deliver. We are not responsible for any delays. 
  • International delivery depends on the type of service the customers pays for. 

- Customers are responsible for any international custom fees (“Duties & Taxes”)

 

 

 CHANGE ADDRESS INFORMATION:
If you placed an order with the wrong number and/or full address, contact us within 12 hrs after order placed or as soon after placing the order.
***EMAIL us at topratedlashes@gmail.com
Please include: 
•Your name 
•Order Number 
•New full address 
We should get back to you within 24 hrs. 
Once we receive and change your address, we will send you a screenshot with proof we have changed your address, which you must reply back CONFIRMING if it is correct. 

We are NOT RESPONSIBLE for any wrong address deliveries, Please be sure you get a hold of us AS SOON as you notice the error.

RETURNS

For SANITARY PORPUSES we do NOT accept any returns.

ALL SALES ARE FINAL

DOMESTIC Returns:

-Any returned packages due to entering a wrong address will result of the customer's paying for the new shipping.

 

Package International Returns-

-Customer is responsible for the new shipping label if:

  • The order is returned to our facility due to entering the wrong address.
  • The order is retuned to our facility due to customer unable to pay custom fees “duties & taxes”
  • The order is returned to our facility if the carrier tried to contact the receiver (customer) and was not able to within the 14 days frame they provide to obtain additional information from the receiver.

 

-We encourage you to verify your address before placing an order.

-If you entered the wrong address and notice it before the item is shipped, please contact us Via email right away

 CANCELING ORDERS

 

  • 10% Restocking fee will be deducted from the total amount purchased.

 

 LOST PACKAGE

We are NOT responsible for any lost, stolen packages or wrong address deliveries.

We are not responsible for any delays from the carrier.

Once we ship them is under the Shipping Carrier responsibility. 

If this occurs, please contact the SHIPPING CARRIER as SOON AS POSSIBLE (recommendable within the 24 hrs) and follow the rules/steps they ask you to do. 

or you can contact us at topratedlashes@gmail.com to provide you with some useful information that can help to locate your package or what you would have to do next when this happens. But please note: we can only advise with certain useful information. 

In the email include:

Your name

Order number

Address

DAMAGE

 Sadly, sometimes our products get damage on its way to its destinations. If this occurs, email us at topratedlashes@gmail.com

In the email YOU MUST include:

  • Name
  • Order number
  • A picture of broken items (if proof is not provided, unfortunately we will not replace the broken product)
  • A picture of how you received your order.

 

 

 

MISSING ITEM(S)

If we accidentally missed any item (s) in your package contact us with in 24 hrs (after 24hrs your case will  not be reviewed).

Contact us at topratedlashes@gmail.com 

include: 

•your name 

•Order number

•a picture of the product(s) you received

 

 NO REFUNDS $ after receiving the order.

Any pre-order money cannot be refunded. 

-Please read information given before pre-ordering.

-We will not refund any money during pre-ordering nor CANCEL any order. 

 

 REFUNDS 

We do not offer any refunds. If a product is missing  or  damaged a credit  or replacement will be given. The credit Store will be based on our investigation results and based on the products damaged or missing. 

 

 

DISCOUNT CODES

We offer a wide variety of discount codes.

Follow us on IG @topratedlshes and sing up to our mailing list to receive deals and discount codes.

PLEASE NOTE:

To apply a discount code on our website, make sure to apply it at check out (under order summary should be a section where you can apply the discount code)

 

  • Once you place an order, you CANNOT applied it after &/or you will NOT receive partial refund from code.
  • Discount codes does NOT apply to bundles or clearance items unless we provide a specific discount code that will apply to either one.
  • Once any discount code expires you cannot use it after.
  • You can only use one CODE per order